Service Agreement

1.1. Offer — this public proposal by the Provider to enter into an Agreement under the terms set forth in the Offer. 1.2. Acceptance — full and unconditional acceptance by the User of the terms of the Offer, expressed by placing an Order and/or paying for the Services. 1.3. Service — the Provider's software and hardware complex providing VPN services, including website, applications, servers, configurations, access keys, personal account and other components. 1.4. Services — provision of access to the Service functionality (VPN services), as well as related elements (technical support, updates, etc.) within the selected Plan. 1.5. Plan / Pricing Plan — a set of conditions, term and cost of Services published on the Provider's website. 1.6. Subscription / Service Period — the period of time during which the User receives access to the Services within the paid Plan. 1.7. Order — the User's selection of a Plan and performing actions necessary to pay for the Services.

2.1. The Provider undertakes to provide the User with Services in accordance with the selected Plan, and the User undertakes to pay for the Services under the terms of this Agreement. 2.2. The Services are considered properly rendered from the moment the User is granted access to the Service for the paid Service Period, unless otherwise expressly provided by this Agreement.

3.1. The Agreement is considered concluded from the moment of Acceptance of the Offer by the User. 3.2. Acceptance is recognized as placing an Order and/or paying for the Services by any method offered by the Provider. 3.3. By accepting this Offer, the User confirms that they have read and agree to the terms of: — this Agreement; — Privacy Policy posted on the website litevpn.app; — Service usage rules; — Agreement on connecting to the recurring payment system posted on the website litevpn.app.

4.1. The cost of Services is determined by the selected Plan and is indicated on the website litevpn.app or in the invoice/payment link. 4.2. The Provider has the right to change the cost of Plans by publishing new prices on the website. The change does not apply to already paid periods. 4.3. Payment is considered completed from the moment funds are received by the Provider or confirmed by the payment system.

5.1. Services are provided for the paid Service Period. 5.2. The subscription may be automatically renewed for a similar term at the current price if the User has not canceled renewal before the end of the current period. 5.3. The User has the right to cancel further renewal at any time. In this case: — access is retained until the end of the paid period; — refund of funds is made only in cases specified in section 9. 5.4. If the User chooses a payment method with automatic Subscription renewal, funds are debited in accordance with the terms of the Agreement on connecting to the recurring payment system posted on the website litevpn.app.

6.1. Services are provided in accordance with the technical capabilities of the Service. 6.2. The Provider has the right to engage third parties to provide certain elements of the Services. 6.3. The Provider does not guarantee absolute uninterrupted operation of the Service for reasons beyond its control. 6.4. The Provider is not responsible for connection speed, delays, blockages and restrictions caused by external factors. 6.5. To protect infrastructure and other users, the Provider has the right to introduce reasonable technical restrictions upon detecting abuse.

7.1. The User undertakes to use the Service exclusively in a lawful manner. 7.2. The User is prohibited from using the Service for: — sending spam, phishing, fraud; — DDoS attacks, hacking, unauthorized access, port scanning; — distributing malicious software; — mass automated actions without the Provider's consent; — creating excessive load on the Service infrastructure; — resale of access to third parties. 7.3. The Provider has the right to suspend or terminate access to the Service upon violation of these rules without prior notice. 7.4. In case of significant or repeated violation of usage rules, the Provider has the right to terminate the provision of Services without refunding funds, except in cases expressly provided by law.

8.1. The User is responsible for all actions performed using their account. 8.2. The Provider is not liable for indirect damages, lost profits, data loss or income. 8.3. The Provider's total liability is limited to the amount actually paid by the User for the last paid Service Period.

9.1. Refunds are possible exclusively in cases and under conditions provided by this Agreement. 9.2. Full refund in the absence of use. The Provider has the right to make a full refund of paid funds if: — The User has not actually used the Service, which is confirmed by the Provider's technical data; — the request was sent within 14 (fourteen) calendar days from the date of payment. 9.3. Refund in case of Service unavailability. If, through the Provider's fault, the Service was completely unavailable to the User continuously for 72 (seventy-two) hours or more, which is confirmed by the Provider's technical data, the User has the right to apply for a refund. 9.4. Upon refund under clause 9.3, the Subscription is canceled and access to the Service is terminated. 9.5. Refund is not provided if: — The User actually used the Service (except for the case in clause 9.3); — unavailability was caused by reasons beyond the Provider's control; — The User violated the terms of this Agreement. 9.6. Refund requests are sent through the support service. 9.7. Request processing time is up to 10 (ten) business days. Refund is made using the same payment method, if otherwise impossible for technical reasons.

10.1. The parties are released from liability for non-performance of obligations due to force majeure circumstances.

11.1. The Provider has the right to change the terms of the Offer by publishing a new version on the website. 11.2. Continued use of the Service after publishing changes means the User's consent to the new version.

12.1. All inquiries are sent through the contacts indicated on the website litevpn.app. 12.2. Invalidity of an individual provision does not affect the validity of the others.